Shipping FAQs

Please read our commonly asked shipping questions.

Usual shipping times can take up to 5 days from the time your order has been confirmed.

Please note: due to COVID-19, our carriers are currently experiencing significant delays that are unfortunately outside of our control. You can expect an additional 2-5 days for your order to be delivered and up to 5 days before you see any movement on your tracking ID after receiving the shipping confirmation emails that are unfortunately outside of our control.

Shipping is calculated based on your shipment address.  FREE SHIPPING will be applied to all orders with a minimum of 2 cartons. Expedited shipping is available for an additional cost.

TAAT offers expedited shipping where available for an additional cost.  During checkout you have the option to select standard or expedited shipping.  Standard shipping is free when you order 2 cartons or more.

Please refer to your order confirmation email to locate your shipment tracking details.

For any issues with your order please call our customer service number at 1-844-873-8228.

TAATs contain a hemp-based material which may not be legal for sale in all 50 States at this time.  It is likely that you live in a State where that is the case.

The price of TAATs are different in each state and the price you pay is dependent on where TAATs are being shipped to, regardless of your billing address or the state you selected on the age verification screen.

At this time, shipping is not available in countries other than the USA.

Returns and exchanges

Please read our commonly asked questions about returns & exchanges.

We’re sorry to hear that, however once your order is received TAATs cannot be returned for refund. We would like to understand better why you are not satisfied with our products so please give us a call as we appreciate your feedback.

Please contact TAAT customer service at 1-844-873-8228 so that we can work with you to rectify the situation.  Please have your order number ready.

Some States have restrictions on the sale, shipment or legality of combustible products that contain hemp.  If your state is unavailable, then unfortunately we cannot ship to you at this time. 

Use this text to answer questions in as much detail as possible for your customers.

Age Verification

Please read commonly asked questions about age verifications.

TAAT will try to verify your age using a 3rd party age verification solution. TAAT will attempt to verify your age in 3 ways;

Using your name and address.

Using the last four digits of your social security number.

Uploading a photo of a non-expired government issued ID.

TAATs are intended for legal age smokers 21+ years of age. If TAAT is unable to verify that you are of legal age, then it is our policy to not complete the sale.

Payment FAQs

Please read our commonly asked questions about payments.

TAAT is a more affordable option for adult smokers 21+ than traditional tobacco cigarettes.  As such, when you compare the price of TAATs in any given State against the price of tobacco cigarettes in that state you will find TAATs cost significantly less than what adult smokers have been used to paying for their cigarettes.

At this time, TAAT does not accept Paypal payments, but we do accept all major credit cards.

More TAAT Info ...

Please read our commonly asked questions about Taats.

TAATs are meticulously engineered to closely emulate the sensory components of smoking a tobacco cigarette. TAATs are made from a proprietary blend named Beyond Tobacco that contains zero nicotine and zero tobacco. 

Between the tobacco-like taste and smell of the Beyond Tobacco™️ base material, the sight of smoke, the “crackling” sound of TAAT™ burning, and the physical sensations of inhaling and exhaling as well as flicking ashes, no detail has been overlooked in creating a satisfying experience for smokers 21+. 

This similarity contributes to an experience that is familiar to smokers. TAAT™️ offers smokers 21+ the choice to reduce nicotine intake without compromising the smoking experience.

TAAT scientist Dr. Cindy Orser and Advisory Board member states Beyond Nicotine smokes are a proprietary blend of hemp and 100% food grade ingredients that mimic the flavor of cigarettes to ensure a uniform tasting experience for smokers looking to cut down on addictive nicotine intake while maintaining their sensory pleasure of smoking. While TAAT smokes do contain CBD and THC, they are under the federal legal limit of 0.2% THC. 

With TAAT Beyond Nicotine cigarettes you can cut down on your tobacco/nicotine smoking while still enjoying every aspect you like about smoking.